We hope that our customer care team is able to resolve the vast majority of issues and that our formal complaints process really is a last resort.
You can find details about our customer care process here. If you have moved into one of our properties you should also have login details for ClixiFix, the system we use to register and manage snags and issues.
If you do wish to make a formal complaint please tick the appropriate statement below and click the button to proceed.
We are sorry that you need to make a formal complaint. We will do our best to investigate and resolve your complaint to your satisfaction. Please provide accurate information to allow us to deal with your complaint effectively.
You can find details about our formal complaints process and the timeline we adhere to on our website.
Please attach images or other documents to help us understand your complaint.